Contact Us
Opening Hours
Sun–Thu: 10:30–19:30 (last entry 17:15)
Fri–Sat: 10:30–21:00 (last entry 18:45)
December 24, 25, 31: 10:30–16:00
Location: Stadhouderskade 78, 1072 AE Amsterdam
Frequently Asked Questions
See All FAQs →You can book tickets directly through our website. Select your preferred tour, choose a date and time slot, and complete the payment. You will receive a confirmation email with your e-tickets.
All tickets are non-refundable. We are unable to provide refunds, including for circumstances beyond your control such as transport issues or personal emergencies. However, we may be able to reschedule your booking to another date — please contact us as early as possible.
Yes, you can reschedule your ticket up to 1 hour before your booked time slot. Use the self-service rescheduling link in your confirmation email, or contact our support team. Changes are subject to availability.
You can purchase up to 25 tickets in a single transaction. Please note that group bookings are not available on Saturdays due to high demand. For larger groups or private experiences, contact the venue directly.
Yes, the Heineken Experience offers gift cards. You can choose from several tour options and select the number of tickets to gift. The recipient receives a voucher code to book their preferred date and time. Gift cards are valid for 2 years from purchase.